My IP address changed

Can anyone help, I tried to save my modules on my Rachel but one way or another my IP address has changed to this is frustrating and I can’t access the Rachel through any help?

Hi @johnson_gbedze - Are you connecting via the RACHEL-Plus’ wifi hotspot?

Now I have messed up with the Rachel device, I have used a pin to press 3 times at the back and it has been factory reset, I now do not know what to do.

Can you please private message me your order number and device model?

I really don’t know how to get to your dm but I have sent you an email. Here is my WhatsApp number +233263230490

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I think you’ve got it :slight_smile: Let me know how this process goes.

Yes I have, thank you so much

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