After using the recovery USB that came with the RACHEL device, I encountered a drive error when connecting to RACHEL.
Please find the attached picture for reference.
I would appreciate your guidance on resolving this issue
Hello - yes, this is the issue that appears when a hard drive has fully failed unfortunately. Are you in the United States? We can try repairing or replacing the drive here if you can get it to us. It’s out of warranty so you’d have to cover shipping, but we will take a look and see if we can repair it or provide a quote to replace the drive.
Wow , I’m in Liberia.
Do you have any record of when this was purchased or by whom? Were multiple units purchased?