Update on RACHEL-Plus Battery Issue
First of all, a sincere thank you for everyone’s support and understanding as we work through the battery overheating issue on RACHEL-Plus devices.
As we have mentioned, we believe that the battery issue ONLY affects units which are plugged into regular power and charging 24 hours a day, 7 days a week.
We are testing a firmware update from our manufacturer which they believe solves the battery overheating issue for RACHEL-Plus devices that are constantly connected to power. If all goes well, we expect to complete testing and make RACHEL-Plus available on our online store again with the updated firmware later this week.
We are also working on some options for those of you who have a RACHEL-Plus device. Once we have completed testing the firmware, you will have the options to:
- Update the firmware yourself (we will post instructions)
- Send your RACHEL-Plus device to us and we will update the firmware and send it back
- Remove the battery and continue using RACHEL-Plus plugged into a power source
- Continue using RACHEL-Plus as is but make sure that it is never connected to power for more than a few days at a time
We’ll have more details soon. Thank you again for your patience!
Best,
Nicole and the World Possible Team