I received RACHEL yesterday and powered it down after several hours of successful testing. This morning, when I power it back up, the boot sequence never seems to complete, i.e. the blue light indicating a wifi signal never comes on. The small blue light over the power button lights as expected, and I hear the drive for a while, but the wifi indicator never lights after many minutes. Have tried several times. I’ve made no internal changes and haven’t dropped the device. It didn’t move between power off and power on. I’m dead in the water at this point. I’ll wait for your assessment before returning.
When the RACHEL arrived yesterday, I plugged it into power but not into the internet, and I powered it up. The bootup sequence was as described in your startup guide.
Connected a laptop to 5G and browsed the content and administrative functions.
Saw that the battery was fully charged and unplugged the device.
Connected two more laptops to Rachel 5G and tested performance by streaming videos from the three simultaneously.
Plugged the device into my router and performed a module upgrade successfully.
Configured the device for full internet access and tested web browsing on the laptops.
Several hours after unplugging the device, I checked the battery status. It was nearly depleted as expected.
Powered off by pressing the button on the device. The device did not shutdown when the battery expired, though I planned to perform this test eventually.
In the morning, I plugged the device into power and powered it on. The blue power light lit as expected, and I heard the drive, but the wifi indicator light never lit.
After many minutes, I powered the device off and back on. Same behavior.
After several minutes, I plugged the device into my router and tried connecting to 192.168.88.1 through a browser on a laptop connected to the router without success. I haven’t tried connecting through ssh.
Tried cycling power again.
I have the 1 TB drive.
Thanks, @restonthewind – are you in the United States?
We’ve gotten more than just your report of this. I believe for a period of a couple weeks we had a piece of software in our build that is or was corrupting the builds on reboot. I’m not sure why yours booted up even once, but suffice to say you’re not the only one with the issue.
Right now, we have altered our build process and believe we have this issue solved for new builds, but do not yet have a field solution for builds we shipped out with this error.
Can you ship the device back to us?
Thanks, Jeremy. I’ll ship it back today or tomorrow. I’m in Georgia in the U.S.
She’s on her way back to you. Tracking # is
9505 5108 3467 8228 1366 01
Expected delivery on Saturday.
I kept the spare power supply, so you only need to send one with the replacement.
Great, thank you! We will you get one out ASAP @Steve
@jeremy - I have the same problem, I opened a thread under the wrong version, but we just received ours late last week and it worked fine initially, but after first reboot (also tested running out of battery), it wouldn’t come back to life with wifi.
This was order from Ina (Precious) and we need a new one before Wednesday of next week.
Can you confirm that we can get a new one with the new updated software?
Hi Allan, (email just sent to Ina)
This week, we discovered a small number of Rachel Plus devices were configured is such a way which resulted in the issue you have encountered. We are in the process of identifying and reaching out to the few affected customers. I will configure a new device this weekend with the latest updates and perform our latest diags (which include multiple reboot/reconnect testing). Meanwhile, please send back your failing device for immediate analysis (5151 California Ave, Suite 100, Irvine CA 92617). I will personally make sure your device arrives before Thurs, in top working order.
My sincerest apologies,
@jeremy I received a replacement for my device today, but my experience is the same. On the first power up, everything works as expected. When I power down and power back up, the wifi indicator never lights. I powered down by pressing the power button. I’d like to work with you, but I’m dead in the water again.
Hi @restonthewind – thanks for reporting this. Suffice to say we’re a little lost on our end as to what is happening, you’re the second to report that replacement devices also had the same issue. Can you tell me as best you can what, if anything, you did on the device while it was powered up? Did you go through Kolibri at all? We’re thinking that perhaps registering users on Kolibri is causing some sort of database conflict? @Steve
I browsed content very little before powering down this time. I definitely browsed the Music Theory module. I don’t recall another module, but I don’t believe I browsed a module with “Kolibri” in the name. I didn’t go through any explicit registration process. I didn’t change any administrative settings. I powered down a few minutes after the initial power up.
FYI. We currently test dozens of hard boots, soft boot, holding the button down to power off, while reconnecting to the unit on both available frequencies before shipping. With the reconfiguration you received, we have not been able to replicate a boot failure. As you found however, immediately upon receipt, the issue resurfaces. I believe I have now found a db conflict between existing content and a more recently added module, which I suspect is ultimately at the root of our boot issue. Net, we are reconfiguring the units without the new module (as before reported issue surfaced). So far, the db conflict holds to only devices with the recently added module. We can provide info to reconfigure remotely, reconfigure at our facility, or hold for a few days while I explicitly root cause the issue.
@Steve I’ll wait until you fully understand the problem. When you’ve completed your analysis and testing, can you send me a device to test before I return the one I have?
You can also send me info to reconfigure remotely if that’s possible, but when I power up now and connect the device to my router, I can’t ping it.
Are you at a location with good band-width? If so, and you are willing to assist, we can re-flash your device and I can send an updated modules list to reinstall. As I am driving to close this issue, a field test (which I strongly suspect resolves the issue) would be very valuable in moving many forward sooner.
My download speed is about 18 mbps, and my upload speed is about 2 mbps. I’ll do what I can.
Great. Plenty fast enough.
(1) Download the USB image from this link:
(2) Image a USB device with the downloaded file:
- If you don’t know how to do so, please let me know what OS you are using to DL the file
(3) Insert the USB to the port closest to the Ethernet cable on the Rachel device
(4) Power on the Rachel device
- The small LED should lite once booted (and the flash has begun)
- Wait for the Rachel device to power off (~15-20 min)
- Do not power off the device while the flash is in progress
Once you get this far, let me know. Installing the modules is very easy from the Rachel device admin menu.
I have the image but not the software to image a USB. I’m using a Windows 10 laptop.
Here is a link to download a simple image write utility. I wasn’t able to find the one I use for Windows 10 (don’t have that laptop with me), but this one looks good and is from a reliable site…
Here is a video shows how to use, if needed:
Done. Haven’t powered back up yet. Didn’t take 15 minutes. Maybe 10.
Below is your modules list. I will send instructions shortly regarding how to load them. Meanwhile:
- Copy and paste only the module list lines to a file and save to your laptop
- Boot up your Rachel Plus device
- Note: The first time it will take about 5 minutes till you see the pulsing WiFi led
- Perhaps reboot a couple more times to explicitly show there is no boot issue